Opendock <> SmartGate: Check-In and Check-Out Feature – Opendock

The Easy Check-In and Check-Out feature is now available in Opendock SmartGate Management. This feature allows carriers to quickly check in and out of a warehouse using a QR code or direct URL. Improving efficiency, visibility, and audit tracking.

How to Access Check-In & Check-Out Settings

To configure the feature:

Go to Warehouse
Click on Gate Management

From there, you can manage the following settings:

Check-In URL
Check-Out URL
QR Code Banner (Downloadable QR codes for drivers)
Check-In & Check-Out Identifier
- Defines which field is used to match records during check-in and check-out
- Default identifier: Driver’s Phone Number

Carrier Check-In Process

Carriers can check in by scanning the Check-In QR code or opening the Check-In URL.

Step-by-Step Check-In Flow

The warehouse name is displayed
→ Click Start Check-In

Select the purpose of the visit:
- Live Load or Unload
- Drop Trailer/Container (Unhook)
- Pickup Trailer/Container (Hook)
- Drop & Hook Trailer/Container

Click Next
Enter Asset Details:
- Asset Type
- Asset ID
Click Next
Enter Appointment Details:
- Confirmation Number
- Carrier Company Name
- Driver’s Phone Number
  - US & Canada: SMS notifications
  - Other countries: Defaults to WhatsApp

Once submitted, the appointment status in Opendock is automatically updated to:
Arrived

Carrier Check-Out Process

Carriers can check out by scanning the Check-Out QR code or opening the Check-Out URL.

Step-by-Step Check-Out Flow

The warehouse name is displayed
→ Click Start Check-Out
Enter the Driver’s Phone Number
- Must match the phone number used during check-in

Click Next
The appointment status in Opendock is automatically updated to:
Completed

Audit Logs & Visibility

Within the Appointment details page, you can view:

Check-in timestamp
Check-out timestamp
Full audit log history

This provides enhanced traceability and supports operational reporting and compliance needs.